TERMS AND CONDITIONS

We do accept credit cards but their is a $25.00 Minimum or 3% surcharge fee on orders using a credit card. Please fill out the Authorize form for credit card orders and fax back to us for processing. We do, also, accept check and cash. If you want credit with Ice Cold Service you will need to fill out the Credit Application or call us to arrange other terms. For customers who want credit, first time terms are Credit Card, Company Check or prepaid.

Service Terms:

We have a SERVICE CALL charge. This includes getting our truck to you, and a basic estimate. This plus hourly charges are not negotiable and are due upon receipt C.O.D.. Please inquire about current prices.

Credit arrangements must be made prior to service. If other than cash/check/credit card, a delinquent charge will be made on all accounts not paid within fifteen (15) days from date of service.

We reserve the right to refuse this service to anyone at any time.

Labor Rates:
Our labor rate is charged per hour with a minimum of 1 hour time charged, again this not negotiable!! Our technicians are factory trained!

Repair Guarantee:
We guarantee the PARTS installed by us for a period of three (3) months. We do not guarantee or pretend to guarantee other parts. The LABOR charges cover the specific repair job only, which we guarantee for 30 days. Because things happen that are beyond our control, If we fix one repair and something else goes out within 5 days, we will not charge another service call but we will charge hourly rate(s) and part(s) for the second (different) repair. After 5 days we will charge another service call charge.

If you leave a repair unclaimed for more than 30 days, from the date of invoice, we will reserve the right to sell it to recover the cost associated with the repair.


Appropriate sales tax will be collected in California. Return checks subject to a minimum $25.00 service charge!!

1 1/2% Interest per Month will be Charged on any Unpaid Balance Exceeding 30 Day from Date of Invoice. Minimum $25.00 late charge. Damaged or Dirty Packing NON-Returnable. No Returns after 30 days.Their is a 25% Restocking FEE on all Returned Products.

Please call us for current pricing:
Installation includes:
Unpacking, set-up, connection to exiting utilities and start-up of unit.
Utilities Requirements:
Water, power and drain must be within 6 feet of unit's location - adequate water supply with shut-off and proper electrical power. If utilities are note present, a site inspection charge will be billed to the customer.
Time
The work to be completed during normal business hours. If all or any part of the work is to be done outside normal business hours, the customer is responsible for the additional cost. Any additional costs resulting from accessibility and site readiness are the responsibility of the customer.
Refrigerant Recovery:
A $75.00 fee per ice machine will be incurred by the customer for the proper recovery of refrigerant from each existing remote ice maker. This does not include removal of any exiting equipment from the site.
Disposal of existing equipment:
This guideline does not cover the removal of equipment from the site. The customer is responsible for disposal of the old equipment, the installation contractor may provide proper disposal for a fee.
Permits:
The customer is responsible for any/all permits, fees or licenses required.
Parking/Security:
Fees may be incurred if paid parking is required or the installation location is not readily accessible, i.e. Airports, parking structures
Site Inspection:
A $99.00 fee includes inspection of job site to ensure product requirements are available. This may be required for remote condensing installation.
Start-up Includes:
A $150.00 fee for inspecting installation, starting of ice machine and operating adjustments

Call 310-345-7061 We are accepting these major credit cards. See our Terms and Credit Card Authorize page for more information. Price / Product / My Mind subject to change without notice!